Frequently asked questions

Why do I need to Sign In to the Conference Site?


To be able to use the chat feature, discussion forum, and access pages available only to ORNAC Conference registrants, you will need to be signed in. To sign in, click on "Sign in to Conference Site" and enter your first name, last name, the email your registered for the conference with, and create a password. This will create an account for you to log in with. ORNAC Admin will approve all those who are registered for the conference.




How do I use the Chat tool? Will I be notified when someone messages me?


The Chat tool is an amazing way to interact with conference attendees and industry sponsor reps! To get started, just click the "Members Chat" in the bottom right corner of your screen. Then, click the "+New Chat" button to select someone from the conference to start a chat with. If you know who you want to chat with, just type their name into the search bar to make it easier to find them. You can also search for sponsors in this chat tool to begin chatting with them! Once you've started a chat, you can type a message, add a photo, or even attach a document like a PDF. When someone receives a message, they will get an email notification letting them know there's a message waiting from them. They'll also get a little notification beside their name in the top right corner of the page. As you chat more, you'll see a list of your open conversations with others at the conferece. Click on one of them to resume chatting!




How do I edit my username and profile picture?


Click on your name in the top right corner, then click on "Profile". Once there, click on the "Edit Profile" button. This will allow you to re-name yourself, add a profile picture, and a cover photo. If you'd like to add a bio, you can type it under "About".




What timezone are the sessions going to be presented?


Please note that all times are listed in Eastern Daylight Time (EDT). This timing is made to accommodate speakers and guests from across Canada as best as possible. Remember - if you aren't able to tune in live to certain sessions, you can access the recorded educational sessions on this website after the conference is over!




How do I access a conference session?


All conference registrants will have access to the live sessions, which will all be shown using a platform called Zoom Webinars (by Zoom). Zoom Webinars have certain features to help make your experience participating in these sessions as easy and interactive as possible!




How will I get invited to join the sessions on Zoom?


Every conference registrant will receive an email from ORNAC detailing their registration for each day's sessions. This email will include a calendar invite and link to join that day's sessions. You will also get a reminder email with the link again closer to the start of the day so you can easily find it in your inbox. Remember - all emails will be sent to the same email you used to register for the conference. You will need to use your same email address to access Zoom and the Educational Sessions.




I don't see an email with the link to join the educational sessions on Zoom


Remember - all emails will be sent to the same email you used to register for the conference. You will need to use your same email address to access Zoom and the Educational Sessions. These will be sent closer to the conference weekend. If you can't seem to find any emails from ORNAC in your inbox, please check your junk/spam folder just in case. Make sure to add info@ornac.ca to your contacts if you haven't already to avoid this in the future.




How do I ask a question during a session?


First, open the Q&A window, allowing you to ask questions to the host and panelists. They can either reply back to you via text in the Q&A window or answer your question live. To ask a question: Type your question into the Q&A box. Click Send. Note: Check Send Anonymously if you do not want your name attached to your question in the Q&A. If the host replies via the Q&A, you will see a reply in the Q&A window.

The host can also answer your question live (out loud). You will see a notification in the Q&A window if the host plans to do this. Like or Comment on a Question As an attendee, you can also like or comment on other attendee’s questions. This helps the host or participant identify popular questions, especially in a webinar with many attendees.

  • Click the thumbs up icon to like a comment.
  • Tip: The number beside the icon is the total number of likes the question has received so far.
  • Click the red thumbs up icon to unlike a comment.
  • Click Comment to write a reply to an existing question.
  • Type your comment and click Send.
  • Your comment will appear beneath the question.




Learn more about how to use Zoom


To learn how to use certain features such as How to Ask a Question during a session, you can visit the Zoom help centre by clicking on one of the topics below: Joining and participating in a webinar (attendee) Joining a webinar by invitation link Webinar Controls




How do I access a sponsor's booth?


Just Visit the Virtual Exhibit Hall then click on an Exhibitor's logo. This will take you right to their page. Did you know: Aach Exhibitor's page is separated into the following sections

  • Company Information
  • Product Literature (Documents and Resources)
  • Product Videos
  • Connect With Our Team




How do I get in touch with a Sponsor or their Rep?


There are a few ways you can contact an Sponsor: Using the different contact options at the top of their page under their title

  • If you click on their website button, you will be directed to their website for more information
  • If they have a social media account listed, click on their social media icon(s) to contact them via a social media page
  • To send an email to them directly, click their email button to begin sending a message to their primary contact email.
Contact a Team Member directly
  • Lower down the Virtual Exhibitor Booth you will find the Team Members area. Each Team Member might have an email address below their name & title. You can click on one of those icons to get in touch with them that way.
  • Sponsor Reps may also be available via the Chat tool. If you know which rep you want to contact, just click on the chat tool and search for that person's name.
    • If you want to chat with the general sponsor account, you can search for them in the chat tool instead!
Using a Sponsor's Form Each sponsor has the option to include a form on their virtual exhibit booth. Some sponsors have their own branded form using their own tools, while some use a generic template. No matter how they have individually structured it, each sposnor will be happy to get in touch with you after you submit a completed form!